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CDO adopts zero contact policy


CDO adopts zero contact policy

CAGAYAN DE ORO CITY, Jan. 13 (PIA)–As provided for in Ordinance No. 13992-2020 or the Ease of Doing Business Ordinance of the city, all departments and offices of the city government are now required to adopt a zero-contact policy.

Such is observed through limiting the interactions of officials and employees with an applicant or requesting party in the preliminary assessment and evaluation of the sufficiency of submitted requirements of an application or request.

This policy will be implemented unless such interaction is necessary for the processing of the request or application.

Chapter 3 of the ordinance further mandates the observance of transparency to encourage the honest and efficient delivery of government services and discourage wrong perceptions of graft and corruption.

Departments shall require electronic submission of applications, requests and/or payments for the effective implementation of the zero-contact policy whenever applicable and communicate with applicants through email and other electronic means of communication or the websites of the government agencies concerned whenever practicable.

Interactions that are strictly necessary such as payment of applicable and other fees and complex or highly technical transactions are exempted from the zero-contact policy.

The ordinance providing for the streamlined guidelines for the issuance of permits, licenses, clearance and certificates for business and nonbusiness-related transactions in all offices and departments of the city government is in line with Joint Memorandum Circular (JMC) No. 2019-001, Series of 2019.

This pertains to the Implementing Rules and Regulations of RA 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Vice Mayor Raineir Joaquin V. Uy, Councilors Ian Mark Nacaya, George Goking, Edna Dahino and Yan Lam Lim are the authors of the ordinance. (SP/PIA10)