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Robredo’s online consultation program halts operations anew

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Robredo’s online consultation program halts operations anew

VICE President Maria Leonor “Leni” Robredo has announced that her office will temporarily stop receiving requests again for their online teleconsultation program “as we transition to more automated operations”.

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In a Facebook post, Robredo said her office was still working on coordinating the teams and streamlining the operations of the Bayanihan E-Konsulta, which include the pre-screening or chat support, call center support, follow-through teams, and support teams.

Aside from volunteer doctors and staff, Robredo said that they have also on-boarded information and technology professionals to help them “find possible tech-based solutions.”

“This is the biggest endeavor that our office has done so far. […] It is a big, complex operation with a lot of moving parts — all in a bid to make the service as simple as possible for our patients, especially those who have little access to technology and gadgets, and have no internet connection,” Robredo said.

“We will do this to explore different tech-based options, with the hope that starting Monday, our processes can be automated and improved — allowing Bayanihan E-Konsulta to serve you better, and our staff available to focus on the other programs under our comprehensive Covid-19 response operations,” she added.

The Bayanihan E-Konsulta will resume operations on April 19.