So you need to contact Facebook. You got locked out of your account for some reason, or you want to know how to better protect your privacy. Maybe you just need help managing a Facebook page for your business. Whatever the reason, it can surely be solved by calling a customer service hotline or at the very least, chatting with a bot right? Not so much.
Turns out, Facebook doesn’t really “do” customer service. Apparently putting their users in touch with a human being is too costly.
In lieu of a phone number or contact form, there’s the Facebook Help Center. Presumably, all the answers to your questions can be found in the Help Center’s FAQ-style articles, but of course that’s not always the case. There are ways of getting in touch with someone at Facebook, but even in those situations, it’s in a roundabout way, and it’s only if Facebook deems it important enough.
But don’t worry. Your search for help isn’t totally hopeless. There are ways of finding the solution you need, and whether it’s through the Help Center or some other means, this article has got you covered.
How to access help and resources
You can access the form by clicking on the upside down triangle icon in the top righthand corner of the Facebook window. In the dropdown, click on “Help & Support.” From there you will see three options: “Help Center,” “Support Inbox,” and “Report a Problem.” If you have submitted a report and Facebook needs to respond to you, you’ll be messaged in the “Support Inbox.” For any of the issues listed in the section below, click “Help Center.”
The Help Center
If you’re new to Facebook
Click on the “Using Facebook” section if you’re new to Facebook and need help navigating its features and tools like adding friends, messaging, publishing photos/posts, managing pages, creating an event, etc.
If you need help troubleshooting something
Click on “Managing Your Account” to access information about, well, managing a Facebook account, which means things like resetting or changing your password, recovering your account information, finding out if your account has been disabled, editing your profile, changing your notification and advertising preferences, or deactivating or deleting your account.
If you want to protect yourself (and others)
Click on “Privacy, Safety and Security” to learn about how your information is shared and to find out how to adjust your privacy settings. There’s also information about protocols and resources for protecting yourself and others from content posted on Facebook. This is also where to read about spam and scams.
If you need to ring the alarm
Click on “Policies and Reporting” to learn about Facebook’s community standards, report something that you think has violated those standards, report a privacy or intellectual property violation, what to do if you’ve been hacked, and how to secure your account.
Report a problem
To alert Facebook about a bug or something that has broken, you can fill out a form. Go to the dropdown mentioned in the introduction, and then click “Report a Problem.” From there, you will be asked to choose to either give feedback (“Help us improve the new Facebook”) or let Facebook know about an issue you encountered (“Something went wrong.”)
When you click the latter, a form will pop up, which you can then fill out with details of the issue and provide a screenshot if need-be.
If you still need help
Ever heard the expression “the squeaky wheel gets the grease”? Well, start squeaking on social media. Tagging Facebook in a tweet about your issue, might get noticed.
It’s also worth mentioning that Facebook also has its own community forum where you can get crowdsourced information from Facebook users, but it will be shutting down on September 24, 2021.
If nothing else works, you might consider talking to the professionals. Thanks to a very helpful Quora post, we’ve learned that JustAnswer offers support for resolving Facebook issues. It’s a paid service, but there is a 1-dollar trial membership, and that might be enough to get the issue resolved.